Term Conditions Page
TERMS & CONDITIONS
Effective Date: [DATE]
These Terms & Conditions govern your use of the [BUSINESS NAME] website, application, online store, and related services.
By accessing our platform or placing an order, you agree to comply with these Terms & Conditions.
If you do not agree with these terms, please do not use our services.
1. About Us
[BUSINESS NAME] is a supermarket and retail business providing products to customers through physical and/or online channels.
Registered Business Name: [LEGAL BUSINESS NAME]
Business Address: [BUSINESS ADDRESS]
Registration Number: [CAC NUMBER, IF APPLICABLE]
Email: [EMAIL]
Phone: [PHONE NUMBER]
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
Use the website for fraudulent purposes.
Attempt to gain unauthorised access to our systems.
Interfere with website security.
Introduce malicious software.
Scrape, copy, or reproduce website content without permission.
Use another person's account without authorisation.
Provide false or misleading information.
We reserve the right to suspend or restrict access where we reasonably believe the platform is being misused.
3. Customer Accounts
Where an account is required, you are responsible for providing accurate information and keeping your login credentials secure.
You should notify us promptly if you believe your account has been accessed without your permission.
You are responsible for activities carried out through your account unless the activity resulted from circumstances for which we are legally responsible.
4. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, availability, measurements, and other information displayed on our website are accurate.
However:
Product images may differ slightly from the actual product.
Packaging may change from time to time.
Manufacturers may alter product designs or packaging.
Availability may change without notice.
Some product information may be supplied by manufacturers or suppliers.
Where there is a material error affecting an order, we will take reasonable steps to correct or resolve the issue.
5. Product Availability
All products are subject to availability.
Adding a product to your cart does not necessarily guarantee that the product will remain available until payment or fulfilment.
If an item becomes unavailable after an order has been placed, we may:
Contact you regarding a replacement;
Remove the item from the order;
Refund the relevant amount; or
Provide another appropriate resolution.
6. Prices
Prices displayed on the website are generally the prices applicable at the time of purchase, unless there is an obvious pricing or system error.
Prices may change without prior notice.
Where an obvious pricing error occurs, we reserve the right to correct the error and, where necessary, cancel or adjust an affected order.
7. Promotions and Discounts
Promotional offers may be subject to additional terms, including:
Expiry dates.
Minimum purchase requirements.
Maximum quantities.
Product restrictions.
Customer eligibility.
One-time-use limitations.
Promotions cannot be combined unless expressly stated.
8. Orders
When you place an order, you are making a request to purchase the selected products.
An order confirmation does not necessarily mean that the order has been finally accepted if there is an issue with availability, payment, pricing, fraud prevention, or other fulfilment circumstances.
We may cancel or amend an order where reasonably necessary, subject to applicable law.
9. Payment
We accept the payment methods displayed during checkout.
Online payments may be processed by third-party payment providers.
You agree to provide accurate payment and billing information.
An order may not be processed until payment has been successfully confirmed where prepayment is required.
We do not knowingly retain complete payment-card information where payment is handled directly by an authorised third-party payment processor.
10. Delivery
We deliver to locations supported by our delivery service.
Delivery charges, estimated delivery periods, and available delivery options may be displayed during checkout.
Delivery times are estimates and may be affected by circumstances including:
Traffic.
Weather.
Public holidays.
Incorrect addresses.
Customer unavailability.
Delivery-partner delays.
Security restrictions.
Unexpected operational circumstances.
We will make reasonable efforts to deliver within the stated or estimated timeframe.
11. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact information.
If delivery cannot be completed because the customer supplied an incorrect address, inaccessible location, incorrect phone number, or is unavailable to receive the order, additional delivery or re-delivery charges may apply where appropriate.
12. Receipt of Orders
The customer or an authorised recipient should inspect the order upon delivery where reasonably possible.
By accepting delivery, the customer confirms receipt of the delivered order, without affecting rights relating to hidden defects, defective products, incorrect goods, or other issues that could not reasonably have been identified at delivery.
13. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms & Conditions.
Customers should review that policy before placing an order.
14. Substitutions
Where a product becomes unavailable, we may contact the customer regarding a suitable substitute.
A substitute will only be supplied where permitted by our ordering process or accepted by the customer.
Where no suitable substitute is accepted or available, the affected item may be removed and the applicable amount refunded or adjusted.
15. Perishable Goods
Certain products, including fresh food, chilled goods, frozen products, and other perishables, require special handling.
Customers should follow applicable storage instructions immediately after delivery.
We may not accept returns of perishable goods merely because a customer has changed their mind, subject to applicable consumer rights.
16. Intellectual Property
All content on our website, including:
Logos.
Brand names.
Text.
Graphics.
Product presentation.
Website design.
Images.
Software.
Other original materials
is owned by or licensed to [BUSINESS NAME] unless otherwise stated.
You may not reproduce, modify, distribute, sell, or commercially exploit our content without appropriate permission.
17. Third-Party Services
Our platform may integrate with third-party services such as payment processors, delivery providers, analytics providers, mapping services, or other technology providers.
The use of those services may be subject to the relevant third party's own terms and policies.
18. Website Availability
We aim to keep our website available and functioning properly but do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable due to:
Maintenance.
Technical problems.
Security incidents.
Network problems.
Third-party service failures.
Events outside our reasonable control.
19. Limitation of Liability
To the extent permitted by applicable law, [BUSINESS NAME] will not be responsible for losses that are not reasonably foreseeable or that result from circumstances outside our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited.
20. Events Beyond Our Control
We will not be responsible for failure or delay caused by circumstances reasonably beyond our control, including natural disasters, serious weather events, government restrictions, civil emergencies, major infrastructure failures, widespread network failures, industrial action, or significant disruptions affecting our operations or service providers.
21. Fraud and Suspicious Transactions
We may take reasonable steps to verify orders and payments and may delay, reject, or cancel transactions where we reasonably suspect fraud, unauthorised activity, abuse of promotional offers, or other unlawful activity.
Where appropriate, we may report suspected fraudulent activity to relevant authorities or payment providers.
22. Privacy
Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms & Conditions.
23. Changes to These Terms
We may update these Terms & Conditions from time to time.
Updated terms will be published on our website with a revised effective date.
Your continued use of our platform after an update may constitute acceptance of the updated terms to the extent permitted by applicable law.
24. Governing Law
These Terms & Conditions shall be governed by the applicable laws of the Federal Republic of Nigeria.
Where a dispute cannot be resolved through customer support or another mutually agreed process, the parties may pursue the remedies available under applicable Nigerian law.
25. Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
26. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Return & Refund Policy, and other policies expressly incorporated into them, constitute the terms governing your use of our online services, subject to applicable law.
27. Contact Us
For questions regarding these Terms & Conditions:
[BUSINESS NAME]
Legal/Business Address: [BUSINESS ADDRESS]
Phone: [PHONE NUMBER]
Email: [EMAIL ADDRESS]
Website: [WEBSITE]
