Privacy Policy Page
PRIVACY POLICY
Effective Date:04/09/2026
At SY & TEES SUPERMARKET, we respect your privacy and are committed to protecting the personal information you provide when using our website, mobile application, online store, and related services.
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information.
1. Information We Collect
Depending on how you interact with us, we may collect information such as:
Account Information
Full name.
Email address.
Telephone number.
Account login information.
Delivery addresses.
Order Information
Products purchased.
Order history.
Delivery information.
Order preferences.
Refund and return information.
Payment Information
Payments may be processed through third-party payment providers.
We may receive information such as payment status, transaction reference, payment method, and other information necessary to confirm and reconcile a transaction.
Where payment is processed by a third-party payment provider, we generally do not directly store your complete card details.
Technical Information
When you use our website or application, we may automatically receive information such as:
IP address.
Device type.
Browser type.
Operating system.
Website activity.
Pages viewed.
Approximate location information.
Cookies and similar technologies.
2. How We Use Your Information
We may use your information to:
Create and manage your account.
Process and fulfil orders.
Arrange delivery or collection.
Process payments and refunds.
Communicate with you regarding your orders.
Respond to customer-support enquiries.
Verify transactions and prevent fraud.
Improve our website, products, and services.
Send service-related notifications.
Send promotional communications where permitted.
Maintain business, accounting, and transaction records.
Comply with legal and regulatory obligations.
3. Marketing Communications
Where permitted by law, we may send you information about products, promotions, discounts, or services that may be relevant to you.
You may opt out of marketing communications by using the unsubscribe option provided in the communication or contacting us directly.
Opting out of marketing communications will not necessarily stop essential communications relating to your orders, account, payments, security, or other services you have requested.
4. Cookies
Our website may use cookies and similar technologies to:
Keep you signed in.
Maintain your shopping cart.
Remember preferences.
Understand website usage.
Improve website performance.
Support analytics and marketing activities where applicable.
You may configure your browser to reject certain cookies. However, doing so may affect some website functionality.
5. Sharing of Information
We may share necessary information with trusted service providers where required to operate our business.
These may include:
Payment processors.
Delivery and logistics providers.
Technology and hosting providers.
Website analytics providers.
Customer-support service providers.
Professional advisers.
Government, regulatory, or law-enforcement authorities where legally required.
We only intend to share information that is reasonably necessary for the relevant purpose.
6. Payment Providers
Where you choose an online payment method, your payment may be processed by a third-party payment provider.
The payment provider may process your payment information according to its own privacy policy and terms.
We encourage customers to review the privacy practices of any third-party payment provider used on our platform.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and satisfying legal or regulatory requirements.
When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.
9. Your Privacy Rights
Subject to applicable law, you may have rights concerning your personal information, including the right to:
Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion where applicable.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Request information about how your personal information is processed.
Requests may be made through our contact details below.
10. Children's Privacy
Our online services are not intentionally directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe a child has provided personal information to us improperly, please contact us.
11. Third-Party Websites
Our website may contain links to third-party websites, applications, payment providers, social-media platforms, or other services.
We are not responsible for the privacy practices of third parties.
You should review the privacy policy of the relevant third party before providing personal information to them.
12. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, technology, services, or legal requirements.
Any updated version will be published on our website with a revised effective date.
13. Contact Us
For privacy-related enquiries or requests:
Refer to te contacts info on the home page
